Seeland USA Inc., doing business as Smart Building Solutions
Last Updated: October 15, 2026
This Shipping Policy applies to orders placed with Seeland USA Inc., doing business as Smart Building Solutions (“Smart Building Solutions,” “we,” “us,” or “our”) and is part of our Terms of Service.
1. Where We Ship
We currently ship only to addresses within the United States. Orders to Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses may require additional transit time and shipping charges; we will contact you before shipping if extra charges apply.
We do not currently ship internationally. For international projects, please contact us. Any international shipment requires a separate written quote, and the buyer will be responsible for duties, taxes, customs clearance, and compliance with export and import laws.
2. Order Processing Times
“Business days” means Monday through Friday, excluding U.S. federal holidays.
- In-stock items: orders are typically processed and shipped within 2-4 business days after payment is received and the order is confirmed.
- Special-order, imported, factory-direct, and made-to-order items: many products we sell are manufactured or stocked overseas, or are made to order. This includes custom-engraved keypads, labelled covers, Lithoss products, and made-to-measure shades. Lead times for these items vary by brand and finish and are typically several weeks. Where available, the expected lead time is shown on the product page, in the setup PDF from our online designers, in your quote, or in your order confirmation.
- When lead times start: we order special-order items from the manufacturer once your payment is received and, for made-to-order or engraved items, once you have approved your setup. Manufacturer lead times are estimates and start from that date.
- Price on request and quote requests: for items priced on request and for quote requests sent from our designers, we state the lead time in our quote.
- Orders may be held for verification (for example, address or payment verification) before processing.
3. Shipping Methods and Delivery Times
Available shipping options are shown at checkout.
- Standard shipping: typically delivers within 5-7 business days after the order ships, depending on your location.
- Expedited shipping: available for many items. Estimated delivery times are shown at checkout.
- Freight (LTL truck) shipping: large or heavy orders may ship by freight. We will provide a quote or show freight charges at checkout.
Delivery times are estimates provided by carriers and are not guaranteed. Expedited shipping reduces transit time only. It does not shorten processing or special-order lead times.
4. Shipping Charges
Shipping charges are based on the size, weight, and destination of your order and the shipping method you choose, and are shown at checkout before you place your order. For quoted orders, shipping is stated on the quote or invoice. Sales tax is added where required. Budgets from our Smart Home Budget Builder do not include freight; it is added in your quote or at checkout.
Additional charges may apply, and will be billed to you if incurred, for services you request or that are required at delivery, such as liftgate service, residential or limited-access delivery, inside delivery, delivery appointments, redelivery, storage, or carrier address corrections.
5. If Your Order Is Delayed
We work hard to ship within the times we state. If we cannot ship your order within the time stated, or within 30 days if no time was stated, we will notify you promptly by email with a revised shipping date. You may then either agree to the delay or cancel the order for a full refund of the amount paid for the unshipped items. For special-order items, we will tell you the expected lead time before or when you place the order.
Carrier delays caused by weather, carrier volume, or other events beyond our control may also occur after shipment. See our Terms of Service regarding events beyond our control.
6. Split Shipments
To get products to you faster, we may ship an order in more than one package or shipment. You will not be charged additional shipping for split shipments that we choose to make.
7. Order Tracking
Once your order ships, you will receive a shipping confirmation email with the carrier and tracking number. If you have not received tracking information within the expected processing time, please contact us.
8. Shipping Address
Please make sure your shipping address is complete and correct, including suite or unit numbers. Contact us immediately if you need to change it. We can change the address only before the order ships.
- We are not responsible for orders delivered to an incorrect address that you provided. Carrier fees for address corrections or rerouting will be charged to you.
- Freight shipments cannot be delivered to P.O. boxes.
- If an order is returned to us as undeliverable or refused (other than for visible damage), we will contact you. We may reship it at your cost or refund the product price less original and return shipping charges and any applicable restocking fee under our Refund & Return Policy.
9. Receiving Your Order; Damage, Loss, and Theft
- Inspect on arrival. Check your shipment as soon as it arrives. For freight deliveries, count the pieces and inspect them before signing. Note any visible damage or shortage on the delivery receipt, or refuse damaged items.
- Report problems within 3 business days. Email shop@smartbuildingsolutions.us within three (3) business days after delivery with your order number and photos of any damage, the packaging, and the label. Keep all packaging until the claim is resolved. See our Refund & Return Policy for details.
- Lost in transit. If tracking shows no movement or your order has not arrived within ten (10) days after the estimated delivery date, contact us. We will open a claim with the carrier and, once the carrier confirms the loss, replace the items or refund you.
- Marked “delivered” but not received. Please check with neighbors, building reception, and other likely delivery locations, then contact us within three (3) business days. We will help you with the carrier investigation. We are not responsible for packages stolen after the carrier confirms delivery to the address you provided, but we will work with you and the carrier to reach a fair resolution.
Title and risk of loss pass as described in our Terms of Service.
10. Local Pickup
Where available, you may choose to pick up your order at our Las Vegas showroom (6738 W Sunset Road, Suite 160, Las Vegas, NV 89118). We will notify you when your order is ready. Please bring your order number and a photo ID. Orders not picked up within thirty (30) days after notice may be cancelled and refunded, less any applicable restocking fee.
11. Changes to This Policy
We may update this policy by posting a revised version with a new “Last Updated” date. The version in effect when you placed your order applies to that order.
12. Contact Us
For questions about shipping or your order:
Seeland USA Inc., d/b/a Smart Building Solutions
Email (orders, returns, and legal notices): shop@smartbuildingsolutions.us
General inquiries: info@smartbuildingsolutions.us
Phone: +1 (702) 344-6214
Address: 6738 W Sunset Road, Suite 160, Las Vegas, NV 89118